Payment integrity
Knowledge Center
Centene · payment integrity
Coding and documentation
Evaluation and management level selection
When the level billed for an office or outpatient visit is supported by the record, and what the record has to contain to support it.
Current version
v4.2
in force since 2026-01-01 · as at 2026-04-02
Versions on file
3
back to 2023-10-01
Applies to
All lines of business
All states
Cited in this batch
3
claims tested against it
Where this sits
OwnerPayment Integrity Policy Committee
Lines of businessAll lines of business
StatesAll states
External basisCPT E/M guidelines · CMS Claims Processing Manual ch. 12 §30.6
Version history
v4.2
2026-01-01 → current
In force now
Time-based selection now requires total practitioner time recorded on the date of the encounter. Preventive-only diagnoses no longer support a level 4 or 5 problem-oriented visit on their own.
Extracted from
CPP-014_em-level-selection_v4.2.md
— 3 pages, indexed under
__live__,
so a finding on this version can quote it.
- Level 5 (99205 / 99215) requires high-complexity medical decision making, or documented total time in the code's range.
- A routine examination diagnosis without a documented problem addressed does not by itself support a level 4 or 5.
- Where the record supports a lower level, the claim is repriced to that level rather than denied in full.
v4.1
2025-01-01 → 2025-12-31
Superseded
Annual refresh against the 2025 CPT revisions. No change to level-5 documentation requirements.
No source document in the index. A finding on this version can
cite it by name but cannot quote a passage.
- Level 5 requires high-complexity medical decision making, or documented total time in the code's range.
- Where the record supports a lower level, the claim is repriced to that level.
v3.0
2023-10-01 → 2024-12-31
Superseded
Adopted the 2021 office-visit framework: history and examination no longer drive level selection.
No source document in the index. A finding on this version can
cite it by name but cannot quote a passage.
- Level selection is driven by medical decision making or total time.
Claims in this batch tested against this policy
| Claim | Date of service | Version applied | Role | Paid | At risk |
|---|---|---|---|---|---|
| CLM-0000001 | 25 Mar 2026 | v4.2 | Decisive | $4,280.00 | $4,089.23 |
| CLM-0000002 | 04 Mar 2026 | v4.2 | Supporting | $94.22 | — |
| CLM-0000005 | 27 Mar 2026 | v4.2 | Supporting | $133.60 | — |
This policy is synthetic — an internal document written for this demo. The external basis it cites is real.